Can a day without DSL be too far off?

Can a day without DSL be too far off? | InfoWorld | Column | 2006-08-25 | By David L. Margulius

Speaking of DSL, did I mention that I hate companies that make you fight to do business with them? My one-year contract on DSL expired this month, and the company promptly jacked the rate from $19 to $34 a month (for the slowest and the only-available service they offer on my block — I think its 2,400 baud). I know you have to wait until your contract expires and call to negotiate, which I did, only to reach a literal-minded sales rep who said there was no way I could keep the $19 rate. Only after 10 minutes of huffing and puffing and insisting on talking to a supervisor was I put on hold and told, OK, $19.

I found this article entertaining for 2 reasons. 1) It highlights our dependence on technology and 2) It shows how companies can still provide horrible customer service if they do not think about the customer.

29 August, 2006 |

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