Collaboration, CRM v.2 and the Truth about Chat - Weigh In

Collaboration, CRM v.2 and the Truth about Chat - Weigh In - weighin - CIO

While self-service models, new-age knowledge management and more flexible on-demand deployment models are driving this next wave of CRM, an increasingly important foundation is collaboration. From blogs and wikis to IM and user forums, collaboration applications are undergoing a bit of a renaissance, especially as a business tool. At the same time, there still are a sizable number of “old-school” collaboration tools like Lotus Notes in many large organizations.

Blogs, wiki, chat, and CRM, oh my! It is great to see all these technologies converge in support of customer-organization digital stakeholder relationships.

23 March, 2006 |

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