Ameriquest: Making Mortgages a Little Too Easy

Ameriquest: Making Mortgages a Little Too Easy

When Ameriquest put in place an automated system to speed mortgage processing, it cut more than half of the 50 steps used to administer loans.

However, it also eliminated some of the checks that verified that the information on an application, such as a borrower’s salary, was accurate.

An excellent case study with many different angles that addresses how various digital stakeholders used and abused the Ameriquest Mortgage system. While the system is in place and it is efficient it is still dependent on humans…which as this case shows can lead to problems when humans figure out how to circumvent the system.

22 September, 2005 |

Your comment:

You must be logged in to post a comment.