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PortalsMag.com: A Better Portal
PortalsMag.com: A Better Portal
The call center example illustrates one aspect of Wachovia’s portal, which is to provide content support — what Jones calls “reducing the time needed to find information to do a job.” But there is another way in which the portal provides a more direct application experience — in collaboration. “Teams have a destination site that is their own space,” says Jones. “That alleviates the current dependency on e-mail. With collaboration, you can share ideas in the moment.
This article addresses how Wachovia when it merged with First Union addressed the portal issue. It also elaborates on why the project has been so successful.
14 July, 2005 |
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