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Light Reading - Networking The Telecom Industry
Light Reading - Networking The Telecom Industry
Vonage Picks Avaya For Call Center
JUNE 20, 2005
BASKING RIDGE, N.J. — Today, Vonage, the leading broadband telephony provider in North America, announced its sales and service subsidiary, Vonage America, has chosen Avaya’s SIP-based telephony and contact center solutions to quickly expand its call center capacity and productivity. To meet its goal to provide best in class customer service, Vonage turned to Avaya Inc. (NYSE:AV), a leading global provider of business communications applications, services and systems, to expand its customer service capabilities and greatly increase the number of callers the company handles daily.
As the market for broadband telephony becomes increasingly competitive, an emphasis on customer satisfaction will help give Vonage the edge to continue its growth
20 June, 2005 |
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